Privacy Policy
YOUR PRIVACY
Last updated: 27 February 2026
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Lifestyle Metabolic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our healthcare services, website, and digital platforms.
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1. The Information We Collect
We may collect personal information including:
• Name, date of birth and contact details
• Health and medical information relevant to your care
• Billing and payment information
• Appointment and referral information
• Website usage data (including IP address and browser information)
• Membership account details
• Contact form submissions and newsletter signups
Health information is considered sensitive information under Australian law and is handled with additional protections.
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2. How We Collect Information
We collect personal information:
• Directly from you during consultations or booking processes
• Through online forms and website submissions
• Through our online booking system
• Through subscription and membership registrations
• Through email or phone communications
• Automatically through website analytics tools
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3. How We Use Your Information
We use personal information to:
• Provide healthcare services
• Maintain accurate clinical records
• Process payments and manage billing
• Communicate with you regarding appointments and care
• Coordinate care with other healthcare providers where relevant
• Comply with legal and regulatory requirements
• Improve our services and website experience
Marketing communications are only sent where you have subscribed or consented. You may unsubscribe at any time.
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4. Clinical Records & AI-Assisted Documentation
Clinical records are stored securely using approved clinical software systems.
Some clinicians use secure AI-assisted dictation or transcription tools to support documentation. These tools assist with note-taking only and do not make clinical decisions. All clinical notes are reviewed and approved by the treating clinician before being stored in your medical record.
Any external service providers used in this process are required to meet appropriate security and confidentiality standards.
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5. Website Analytics & Cookies
Our website is hosted on Wix and uses cookies and analytics tools, including Google Analytics, to understand website usage and improve user experience.
Cookies do not provide access to information stored on your device. You may disable cookies via your browser settings, although this may affect website functionality.
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6. Membership & Digital Services
If you purchase a membership subscription, we collect account and payment information necessary to provide access to digital content.
Membership data is stored within the Wix platform. Payment processing may occur via Stripe, Square, Wix Payments or other secure payment providers.
Membership access does not involve the collection of additional clinical health information unless you separately engage in clinical services.
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7. Disclosure of Information
We do not sell personal information.
We may disclose information:
• To other healthcare providers involved in your care (with consent)
• To payment processors for billing purposes
• To IT service providers who assist with website hosting, clinical software or email systems
• Where required by law
Where third-party service providers are engaged, they are required to comply with appropriate privacy and confidentiality obligations.
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8. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored using secure platforms including clinical record systems, email providers and website hosting services.
Payment details are processed through secure payment gateways and are not stored in plain text by Lifestyle Metabolic.
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9. Overseas Disclosure
Some service providers (such as website hosting or cloud storage providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in accordance with Australian privacy standards.
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10. Access & Correction
You may request access to your personal information or request correction of inaccurate information by contacting us in writing.
Requests will be managed in accordance with the Privacy Act.
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11. Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
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12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Lifestyle Metabolic
Email: admin@lifestylemetabolic.com.au
Phone: 1300 766 605