Frequently Asked Questions
Appointments & Access
How do I make an appointment?
You can book an appointment online via our Halaxy booking page, or call our team on 1300 766 605. If you’re unsure who to book with, our reception team is happy to help guide you.
Not sure how to book online? Download our guide below.
"How to Book an Appointment Online"
Can I book a Telehealth appointment?
Yes — many of our services are available via Telehealth. Just choose the Telehealth option when booking, and we’ll send you a secure link ahead of time.
To see which individual team members provide Telehealth services, please visit their profiles on our Meet the Team page. Each profile indicates whether Telehealth appointments are available, allowing you to choose the practitioner and appointment type that best suits your needs.
Where is Lifestyle Metabolic located?
We’re based at 258 Waterworks Road, Ashgrove QLD 4060. You can find directions and a map on our Contact page.
Is there parking available?
Yes, we have on-site parking available. Additional street parking can also be found nearby if needed.
How do I know which practitioner or service is right for me?
If you’re unsure where to start, our reception team is happy to help guide you. You can also learn more about our services and practitioners on our Services and Meet the Team pages.
For some patients, a Free 15-Minute Discovery Call may also be a helpful first step.
Do you offer a discovery call?
Yes — we offer a Free 15-Minute Discovery Call for people who would like help understanding which service, practitioner, or support option may be the best fit for them. You can book this via our Halaxy Booking Portal.
Referrals & Payments
Do I need a referral?
You don’t need a referral to see most of our team, and you’re welcome to book directly.
However, a referral is required if you wish to access Medicare rebates for eligible allied health services such as dietetics, exercise physiology, diabetes education, or counselling where applicable. This usually comes in the form of a GP Chronic Disease Management Plan or other eligible GP referral.
If you are booking with our endocrinologist, a GP referral is generally required.
If you’re unsure what type of referral you need, feel free to contact us and we’ll be happy to help guide you.
Do you accept GP Management Plans?
Yes, we do. If you’ve been referred under a GP Management Plan, Medicare rebates may be available for eligible allied health services.
Does private health insurance cover your services?
Some of our services are covered under private health extras. We recommend checking with your provider to see what rebates may apply.
What are the fees for consultations?
Fees vary depending on the practitioner and the type of service you book. You’ll find fee information during the online booking process, or by visiting each team member’s profile on our Meet the Team page. Package pricing is also listed on individual profiles where available. For full details regarding billing, rebates and cancellation policies, please see our Fees & Payments page. If you’re exploring multidisciplinary support or need help finding the right fit, feel free to contact us — we’re here to help.
Do Lifestyle Metabolic doctors replace my regular GP?
No — our doctors work alongside your regular GP and other healthcare providers as part of a coordinated care approach where appropriate.
Programs & Packages
Do you offer any packages?
Yes — we currently offer selected packages and coordinated care options through Lifestyle Metabolic.
These include single-practitioner packages for eligible services, as well as our Multidisciplinary Care Package.
You can explore current options on our Packages page or visit our Shop to purchase available items online. If you’re unsure which option is right for you, feel free to contact our team.
Need help booking a single-practitioner package online? Download our guide below:
Can I purchase packages online?
Yes — selected Lifestyle Metabolic services can now be purchased directly through our Shop.
At present, online purchases include:
-
the Menopause Clinic booking fee
-
the Multidisciplinary Care Package paid in full
-
the Multidisciplinary Care Package with a 50% deposit
How does the Multidisciplinary Care Package work?
Our Multidisciplinary Care Package is designed to provide coordinated support across key areas of care.
You can purchase the package online either in full or with a 50% deposit. After purchase, our reception team will contact you to help book your first appointment. Remaining appointments can then be arranged with reception or during your consults.
If you’d like to learn more about what’s included, please visit our Packages page.
What is the Menopause Clinic?
Our Menopause Clinic is a dedicated multidisciplinary clinic designed to support people navigating perimenopause and menopause with coordinated, evidence-based care.
The clinic brings together relevant practitioners involved in your care and offers a more integrated approach in one coordinated setting. If you’d like to learn more, visit our Menopause Clinic page or explore the booking option through our Shop.
Do you offer classes or group sessions?
Yes — Lifestyle Metabolic offers both Group Education sessions and Cooking Classes.
These are designed to provide practical, supportive education in a group setting. Upcoming sessions and booking information can be found on the relevant pages.
Our Team & Services
What is a Diabetes Educator?
A Diabetes Educator helps people understand and manage their diabetes. This includes blood glucose monitoring, lifestyle changes, insulin use, and support with medications. Learn more about Chrissy, our Diabetes Educator here.
What does an Exercise Physiologist do?
An Exercise Physiologist uses tailored movement programs to support your health goals — whether it’s managing chronic conditions, improving fitness, or recovering from surgery. Meet our team here.
What does a Dietitian do?
Dietitians are university-trained health professionals who specialise in nutrition and its role in health and disease. They help clients manage conditions like diabetes, obesity, PCOS, and digestive disorders through evidence-based advice and personalised support.
What does an Endocrinologist do?
An Endocrinologist is a medical specialist who focuses on hormone-related health conditions such as diabetes, thyroid disorders, PCOS, menopause-related hormonal issues, and metabolic health concerns. They diagnose, prescribe, and coordinate treatment alongside your broader healthcare team.
What is Metabolic Health?
Metabolic health refers to how well your body regulates important processes such as blood sugar, cholesterol, blood pressure, energy use, and body weight.
At Lifestyle Metabolic, we take an integrated approach to supporting metabolic health through nutrition, movement, medical care, education, and behaviour change support.
Watch Dr Terri’s video on this topic here.
How can your team help with weight management or metabolic health?
We use a whole-person approach that may include medical care, nutrition support, movement strategies, education, and counselling.
Whether you’re exploring medications, looking into surgery, managing insulin resistance, navigating menopause, or simply wanting support to make sustainable changes, we tailor care to your needs.
Resources & Membership
Where can I find educational videos, blogs or handouts?
We offer a range of resources through our website.
Our Wellness Hub and Helpful Tools & Links pages are freely available and include curated podcasts, articles, news, and trusted external websites and tools.
Our Client Resources and Insights & Articles sections contain original resources and educational content created by the Lifestyle Metabolic team. These are available to paid members.
What is the difference between being a site member and a paid member?
Anyone can choose to become a member of the Lifestyle Metabolic website. This allows you to create a profile, manage your details, and access general member features on the site.
A paid member is someone who has also joined one of our paid membership options. Paid membership gives access to premium content, including our Client Resources and Insights & Articles.
You must be a site member before becoming a paid member.
How do I access the Members Portal or member content?
You can access paid content by clicking through to locked content such as Client Resources or Insights & Articles, , where you’ll be prompted to visit our Plans & Pricing page.
You can also go directly to our Plans & Pricing page to explore membership options and choose the level of access that suits you.
Can I still access free resources without becoming a paid member?
Yes — our Wellness Hub and Helpful Tools & Links are freely available and can be accessed without a paid membership.
If you’d like access to original handouts, blogs, articles, and educational resources created by the Lifestyle Metabolic team, you can explore paid membership options on our Plans & Pricing page.
Want insider tips, recipes, and health updates?
You can sign up to our newsletter without becoming a site member or paid member.
You may be invited to subscribe when visiting the website, and you can also join directly via our newsletter sign-up link below. If you create a site membership, you may also have the option to subscribe to our newsletter at that time.